Refund policy

For paddle board and electric skateboard, please provided the merchandise is unopened, unused, in its original packaging and condition. If, however, you unfortunately received a damaged product, please contact us within forty-eight (48) hours of delivery and provide us with adequate and satisfactory proof evidencing that the item arrived damaged, within the delay that will be communicated to you.

Should the package and/or the box be damaged and/or not in its original packaging, you will be required to pay restocking fees equal to ten percent (10%) of the total value of the product or products returned.

Our products have a limited warranty which extends exclusively as follows:

• 12 months from the earlier of (1) the date of purchase or (2) the date of shipment of the Paddle Board Products;
• 14 days from the earlier of (1) the date of purchase or (2) the date of shipment of the Accessory Products.
• 6 months from the earlier of (1) the date of purchase or (2) the date of shipment of the Electric Board Products.
• 24 hours from the pick up time of the rental products.

As such, should the merchandise you received be damaged as a result of a default caused by or attributable to the manufacturer, whether it be during fabrication or shipping, we will, at our sole discretion, attempt to service it to the best of our abilities or issue a refund for the full purchase price of the product, without applying the deductions mentioned here in below. To learn more about our limited warranty, please refer to the “Warranty” section of our website.

All items are final sale and do not qualify for return of any kind unless product is defective or unopen box. Arkersport will not accept returns on skis and snowboards that have been mounted or drilled under any circumstance. If it is a warranty issue that we will dealt with accordingly.

 

Late or missing refunds (if applicable)

After approving the refund, if you feel the funds not show on your bank account yet, please allow 1-2 business days of processing, mostly it got well received right away, but don't hesitate to check with the bank, there is often some processing time before a refund is posted. Any concern after you have check with bank already, contact us at info@arkersport.com